FAQS



IN GENERAL

THE CUSTOMER CARE TEAM

We want our customers to have a great shopping experience, but we realise that from time to time things can go wrong. If they do, we've made sure you can find any information you need as quickly and easily as possible in our FAQ section.

In the event you don’t find the answer you're looking for, then our Customer Care Team will try to resolve it as soon as possible. Simply email them via the Contact Us section or at [email protected].


DO YOU HAVE A SHOP?

We do not have a physical store itself, exclusive online.


CAN YOU GIVE ME MORE INFORMATION ON A PRODUCT?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, price and images.

If there is anything further information you feel we need to put on there to help you, just write us to [email protected] and we'll do our best to provide it to you.
 

SIZE GUIDES

We never want to send you something that doesn't fit properly. Check out our size guide in order to make sure it fits perfectly and stays looking great.

I LIKE A MODEL BUT MY SIZE IS NOT AVAILABLE. IS THERE A POSSIBILITY OF ORDERING ONE IN MY SIZE WITH THE SAME MODEL?

All Bohmimi Boots are unique. They are produced with vintage Kilim which we select so it is not impossible to find and make another boot that is same. Depending on the extent of the Kilim 2-4 boots can be produced, therefore we can keep in stock one or two similar ones in different numbers but never the same.


EU VAT

VAT is included in our prices for customers of Spain and of the EU.



ACCESS & REGISTRATION


DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

Simple answer - yes.

Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and exclusive discounts and special offers.

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details to hand.

HOW DO I CHANGE DETAILS ON MY ACCOUNT?

Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address and delivery info.

I CAN'T SIGN INTO MY ACCOUNT

When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.

If you can't remember your password, just select the 'Forgotten your Password' box on the sign-in page, and we'll remind you what your password is.

You can change your password, main email address or any of your other details at any time just by signing in to My Account.

COULD I LOG OFF AS A USER?

If you do not want to be alerted of our sales and promotions in all our emails will appear how to unsubscribe and you will also be able to do so by contacting us via email: [email protected]. 

HOW DO I SIGN UP FOR THE BOHMIMI NEWSLETTER?

The easiest way to sign up for our newsletter is to set up an account. You don't have to buy anything yet, but when you do want to start shopping, this'll also give you a head start.

Alternatively, you can click here to go back to the Homepage of our website and sign up to the newsletter straight away without setting up an account.



PAYMENTS

I AM HAVING GENERAL PROBLEMS ACCESSING OR BUYING FROM YOUR WEBSITE

If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system.

If you are still having problems, get in touch with our Customer Care Team, who will be able to help you.

HOW DO I PAY FOR MY ORDER?

We like to give you plenty of payment options, so you can use any of the cards listed below.

Visa / Mastercard / Paypal

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

WHEN WILL I BE CHARGED?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment.

PAYPAL

PayPal is an international digital wallet based e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders.

PayPal is one of the world's largest internet payment companies. The company operates as an acquirer, performing payment processing for online vendors.

 


DELIVERY

DO YOU DELIVER TO WORK ADDRESSES?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods, as the courier will deliver to the place not the person.

DELIVERY INFO

In the order form, the Customer will be requested to provide a delivery address within the normal working hours. Bohmimi is not liable for errors caused in the delivery when the address indicated by the Customer is incorrect or certain data needed for delivery has been omitted. No deliveries will be made to PO boxes. Failure to meet any of these requirements in the delivery address entails automatic cancellation of the order. All products will be delivered via private shuttle service.

The delivery fees will be:

Destination

Price

UK, Spain, Portugal

FREE

Zone 1: Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, UK, Czech Republic and Switzerland.

  6 €

Zone 2: Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Romania and Sweden.

12 €

Zone 3: USA, Canada.

18 €

Orders are delivered Monday through Friday, excluding local and national holidays. 

The usual delivery term will be between 24-48 hours for the Spain and Portugal, and between 2 and 7 days for the UK and the rest of Europe, starting from the day after the order confirmation. Bohmimi will not be responsible for logistical reasons unforeseen delays or force majeure. The maximum time allowed for delivery of the products is 30 days after order confirmation. In case of late deliveries, Bohmimi shall inform Customers as soon as possible. For delivery of the Products either the Customer or a person authorized by him must be at the designated address. In the event that the Customer or the authorized person is not in the designated address or the delivery cannot be made for other reasons, the private transport company will contact the Customer to schedule an alternative date. If the delivery has not been possible after 7 working days from the date when the order was sent for delivery, the Customer must contact Bohmimi. Should the Client fail to do so, after 10 days from the date when the order was sent for delivery, it will be returned to our warehouse and the Customer shall bear the delivery costs as well as any related management costs. The amount of the order will be refunded by the same payment system used less the above-mentioned expenses.



IS MY ORDER ON ITS WAY TO ME?

You'll receive a despatch confirmation email from our warehouse once your order is on its way.

MY ORDER IS LATE

Please send us an email ([email protected]). We will reply as soon as possible and our priority will be to solve the problem.

WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

RETURNS & CHANGES

HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?

Unfortunately, we cannot modify your order once it has been delivered; this including a change in the size/color of a product, removing a product, changing the shipping address or the payment method. However, you may cancel your order if it has not been processed yet.

Under the Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.

In all cases, the goods must be in their original condition and will be inspected on their return.

If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order with Bohmimi, you must let us know our customer care department in writing, quoting the order number at [email protected]

I HAVE RECEIVED AN INCORRECT OR FAULTY ITEM

We want to sort out any issues with incorrect or faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team at [email protected] with the order number, the faulty item's name and number, and a description of the fault.

We’ll get back to you as soon as possible in order to sort out the problem.

OUR RETURNS POLICY

In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund.

You will need to email us at [email protected]

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.

We will notify you in order to proceed with the refund of the item minus the shipping costs previously incurred by Bohmimi, in the case of UK 14-. €, Spain 8-. €, 16- rest of Europe. €.

In all cases, the items returned must be in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoebox. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

We recommend you use a postal service that insures you for the value of the goods you are returning or obtain proof of posting.

Our returns address is:

BOHMIMI

C/Valencia, 54

08015 Barcelona (Spain)

HOW CAN I RETURN AN ORDER?

Simply send us an email to [email protected]

Repayment period:

If you are dissatisfied with your purchase, you can return the item in its original packaging and within 28 days of receipt, and issue a refund.

Shipping to our warehouse. The mailing address is:

BOHMIMI

C/Valencia, 54

08015 Barcelona (Spain)

Note that it is very important that when you return an item, we know the order number and your data.

Waiting time and reimbursement:

In this process, it may elapse 14 working days until your order arrives at its final destination, but as soon as we receive, inspect and process the goods within 24 hours to ensure you receive your refund as soon as possible and we will send email notification to confirm.

Any refund will be issued automatically to the card used to make the original purchase and the timeframe for which the charge appears on the card is between 5 and 10 days after confirming the refund.

MY RETURN WAS PROCESSED BUT I WASN'T REFUNDED MY DELIVERY CHARGE

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the Distance Selling Regulations or the order was faulty.

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Care Team ([email protected]) who will try and sort it out for you as soon as possible.

The following may affect the amount you have been refunded: The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.

HAVE YOU RECEIVED MY RETURNED GOODS?

As soon as our warehouse has processed your return, we'll email you to let you know.

In the unlikely event that you don't receive this email within 14 business days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.



OTHERS

PARTNERSHIP / COMMERCIAL ENQUIRIES

For all commercial and partnership enquires please email [email protected].

PRESS AND MEDIA RELATIONS

For all press and media relations enquires please contact the Team using [email protected]. You can also use these email addresses to enquire about our press sample loans service for journalists and stylists.

CORPORATE SOCIAL RESPONSIBILITY

For information and enquiries about our Corporate Social Responsibility work, please contact our Customer Care Team at [email protected].